Change or cancel an order
We can change an order until it is sent to the warehouse — usually a few hours.
- 1Contact us with your order number as soon as possible, and say what needs to change.
- 2If the order has not yet been sent to the warehouse we will change or cancel it and refund in full.
- 3If it has already been dispatched we cannot recall it, but you can refuse delivery or return it once it arrives.
Did this answer your question?
If not, open a ticket with your order number and we will pick it up from here — one business day, usually sooner.
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