How can we help?
Most questions are answered below in a couple of steps. If yours is not, open a ticket and a person will reply within one business day — we ship to all 50 states, and returns and support run from Houston, Texas.
Orders & delivery
Track a parcel, change an order, or work out where it has got to.
Returns & refunds
Send something back, and what happens to your money once you do.
Payments & pricing
How you pay, what you are charged, and what to do if a payment fails.
Products & stock
What we list, how stock is checked, and what the product details mean.
Account & privacy
Signing in, your data, and what we keep.
Selling with Maktib
Vendors, resellers and affiliates — how each programme works.
Policies
The full terms behind the answers above.