Where do product specifications come from?
From the manufacturer. Measurements can vary slightly between batches.
Specifications, dimensions and materials are supplied by the manufacturer and reproduced on the product page. We tidy the formatting so they can be read, but we do not change the figures.
Manufacturing tolerances mean measurements can vary slightly between production batches. If an item arrives materially different from its listed specification, that is a fault and we will refund or replace it.
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